MISSION STATEMENT

Rich Aluminum & Vinyl Siding Inc. is a family owned and operated business since 1952. We provide a broad spectrum of premium quality roofing, siding, window and door products at affordable prices for the residential homeowner using only full-time professionally trained tradesman.

VALUE STATEMENT

We will accomplish our Mission by adhering to four basic Core Values:

• People: 
  • Our informed and trained employees, working as a team, are our most important resource.It is only by their performance, dedication and achievements that we will remain a successful company.
    
    
• Service:
  • We strive for dependable, friendly service provided by our employees to anticipate and exceed our customer’s expectation.We want to be known as the company that really cares about its customers.
    
    
• Products:
  • Our commitment is to offer innovative products of the highest quality with excellent workmanship that represents the best value in the marketplace.
    
    
• Employees:
  • We help our employees to expand their working knowledge, share in our success and provide them with job security based upon performance.

OPERATING PRINCIPLES

We at Rich Aluminum & Vinyl Siding Inc. will adhere to the following Operating Principles for conducting business

• Respect:
  • We will respect the customer as an individual as well aseach other and the customer’s property.
    
    
• Honesty:
  • We will be honest in our relationship with ourcustomers and each other.We will evaluate the projectspresented to us, to the best of our ability.
    
    
• Pride:
  • We pride ourselves in providing the “BEST” workmanship.We back up this statement with a five year workmanship warranty in addition to all manufacturers’  warranties.
    
    
• Promptness:
  • We promise a realistic time-line for your project, as to how long it will take and when we will be starting. A starting and completion date is in each of our contracts.
    
    
• Quality:
  • We pride ourselves on the craftsmanship provided by our staff and the quality of the products we use.We will adhere to all manufacturing standards and specifications.
    
    
• Cleanliness:
  • We will maintain a clean site during installation and perform a final cleanup upon project completion.
    
    
• Safety:
  • We will adhere to strict safety standards for the protection of our customers and employees.
    
    
• Personalized Service:
  • We specialize in tailoring the customer’s project to their specific needs.
    
    
• Training:
  • We pride ourselves on “keeping up” with the knowledge and innovations of our trade. We do our own personal product research and attend trade seminars.
    
    
• Service:
  • We have a full time service department in house which allows us to offer a prompt response time if you encounter any problems.
    
    
• Tradition:
  • We will endeavor to live up the standards set by Gorman H. Rich, the original founder of Rich Aluminum & Vinyl Siding Inc.
    
    
• Relationships:
  • We want to establish a long term relationship with our customers because word-of-mouth referrals are the best form for business growth.